jio88 Privacy Policy
Protecting your personal information is our highest priority. This policy describes how jio88 collects, uses, stores, and protects your information.
jio88 is a safe and reliable online gaming platform for players in Bangladesh. Your trust means a great deal to us when you use our website. This Privacy Policy ("Policy") explains what information jio88 ("we", "our", "Platform") collects, how that information is used, and in what circumstances it may be shared with third parties.
This policy should be read together with our Terms and Conditions. By using our services, you are considered to have agreed to the terms set out in this Privacy Policy.
01 What Information We Collect
jio88 collects two types of information from its players: information you provide directly and information collected automatically. Each category is described in detail below.
1.1 Information You Provide
When you register on our platform or use our services, the following information may be collected:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Bank account details (where applicable)
- Address and location information
- Contact information provided via live chat and email
1.2 Automatically Collected Information
When you browse our website, the following technical information may be collected automatically:
- IP address and device identification information
- Browser type and version
- Operating system information
- Website entry and exit times
- Page visit history and session information
- Gaming activity and history (bets, wins, losses)
- Device location (GPS, if permission has been granted)
02 Purpose of Data Use
jio88 uses collected information only for legitimate and specific purposes. We may use your personal information for the following reasons:
Account and Identity Verification
Your information is used to complete your account registration, verify your identity, and confirm your age (21+). This is part of our Anti-Money Laundering (AML) and Know Your Customer (KYC) policy.
Payment Processing
Your payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit and withdrawal amount is ৳500.
Service Improvement and Personalisation
Data is analysed to improve your gaming experience, display relevant offers and bonuses, and tailor content to your preferences.
Customer Support
Your account and contact information is used to resolve your issues quickly and provide assistance through our 24/7 live chat service.
Security and Fraud Prevention
Information is used to ensure account security, detect unauthorised access, and prevent suspicious activity.
Compliance with Legal Obligations
Information is stored as necessary to comply with applicable laws and regulations, follow instructions from legal authorities, and resolve disputes.
03 Cookies and Tracking Technologies
The jio88 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
3.1 Types of Cookies
- Essential Cookies: Essential for the core operation of the website — used for login sessions, security verification, and payment processing.
- Functional Cookies: Used to remember your preferences (language, display settings) so you do not have to log in each time.
- Analytics Cookies: Help monitor website usage and improve our services.
- Marketing Cookies: Used to display relevant offers and advertisements based on your interests.
3.2 Cookie Control
You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some important website functions to not work correctly.
04 Data Storage and Security
jio88 places the highest importance on the security of your information. We use industry-standard security technology to keep your personal and financial information safe.
4.1 Technical Security Measures
- SSL Encryption: All data transfers on our website are protected by 256-bit SSL encryption.
- Firewall Protection: An advanced firewall system prevents unauthorised access.
- Secure Servers: Your information is stored on secure, encrypted servers.
- Two-Factor Authentication: An additional layer of security is available for account access.
- Regular Security Audits: Our systems undergo regular security reviews and testing.
4.2 Data Retention Period
We retain your information only for as long as it is necessary:
- Active account data: for as long as the account remains active.
- Transaction data: for a defined period as required by law.
- Closed account data: retained after closure in accordance with legal obligations.
- Data related to suspicious activity: until the investigation is complete.
05 Sharing Information with Third Parties
jio88 never sells or rents your personal information. However, information may be shared with trusted partners in certain specific circumstances.
5.1 Circumstances for Sharing Information
Payment Processors
Payment services such as bKash, Nagad, Rocket, and Upay receive the necessary information to complete your deposits and withdrawals securely. These providers are governed by their own privacy policies.
Identity Verification Services
Necessary documents may be shared with third-party identity verification services to complete the KYC (Know Your Customer) process and meet legal obligations.
Legal Authorities
Information may be shared with government and legal authorities in response to court orders, legal investigations, or applicable legal obligations.
Technology and Service Providers
Information necessary for service operation may be shared with game providers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming, and others) and technology partners.
5.2 International Data Transfers
Some of our service providers may be located outside Bangladesh. In such cases, we ensure that information is always transferred under adequate protective measures and that the security of your data is maintained.
06 Your Rights
You have a number of important rights over your personal information. jio88 respects these rights and helps you exercise them.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of your information if it is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information (subject to legal obligations).
Right to Restrict Processing
You have the right to request that your information be limited or paused for specific purposes.
Right to Data Portability
The right to receive your information in a structured, machine-readable format and to transfer it to another service.
Right to Opt Out of Marketing
You have the right to withdraw your consent at any time to stop receiving promotional communications.
To exercise any of the rights above, contact our support team via 24/7 live chat or by email at [email protected]. We will generally respond to your request within 30 business days.
07 Account Closure and Data Deletion
If you wish to close your jio88 account, you can submit a request through our 24/7 live chat service. After account closure, the following process is followed:
7.1 Account Closure Process
- Any remaining balance must be withdrawn before the account is closed.
- Any active bets or bonuses must be completed or cancelled.
- If identity verification is already complete, the process will be completed more quickly.
- A confirmation of account closure will be sent by email.
7.2 Legal Obligations for Data Retention
Even after account closure, we are required to retain certain information for a defined period for legal reasons. This includes:
- Financial transaction records: in accordance with Anti-Money Laundering laws.
- Identity verification documents: in accordance with legal obligations.
- Gaming activity logs: required for dispute resolution.
Any data retained beyond these legal obligations will be deleted upon your request.
08 Minor Protection
jio88 is a platform strictly operated for users aged 21 and above only. We are committed to keeping minors completely away from our services.
8.1 Age Verification Process
- Providing a date of birth at the time of registration is mandatory.
- Age is verified through a government-issued identity document before withdrawal.
- Additional documents may be requested in suspicious cases.
8.2 If a Minor's Account is Identified
If any account is found to belong to a person under 21, that account will be closed immediately, all associated data will be deleted, and the relevant authorities may be notified as required by law.
Our request to guardians — please use online protection software for the minor members of your family, and visit our Responsible Gaming page.
09 Privacy Policy Changes
jio88 reserves the right to update this privacy policy from time to time. Changes may occur for the following reasons:
- Legal or regulatory changes
- Changes or expansion of our services
- Technological developments
- Improvements to security practices
9.1 Notice of Changes
For significant changes, we will:
- Display a notice on the main page of the website.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the page.
If you continue to use our services after a policy change, you will be considered to have agreed to the updated policy. We therefore recommend checking this page regularly.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team is ready to assist you with any matter.
We generally respond instantly on live chat and within 30 business days by email. For privacy-related requests, please send your request along with your account details so we can assist you promptly.